TERMS & CONDITIONS & COVID SAFETY MEASURES

ROOM USE 

The counselling sessions run for 50 minutes, to allow for a 5 minute changeover either side of your session for you and the next therapist to gain access.​​

BOOKING AND CANCELLATION POLICY

We have an automated and secure payment system where you can pay as you go while using our rooms. Invoices are generated on the 1st day of each month which will detail your sessions and payments made.

You will be able to cancel or reschedule your bookings using an online account.
 

24 hour cancellation period

REGISTRATION 

We require a copy of your professional qualification and insurance.

A standard room use agreement applies for when registering

A set of keys will be provided for your use for a £30.00 returnable deposit. 

COVID-19 and Safety Measures

We want to ensure that our service is being used with additional safety measures in place. We have carried out a thorough coronavirus risk assessment for the use of the rooms, and have listed the strict guidelines that need to be followed to ensure the safety of our therapists and clients.

We want to make you aware of measures that you can take whilst using the therapy rooms and provide you with further information.

  • There is anti-bacterial hand wash in both bathrooms’ downstairs.

  • There is a hand sanitising station on the landing outside the therapy rooms. This includes hand sanitiser, anti-bacterial wet wipes, tissues and a peddle bin to dispose of wipes and tissues

  • Please use the hand sanitiser before you enter the room and after your sessions. Please ask your clients to do the same.

  • Please use the therapy chairs with social distancing as much as you can. 

  • Ensure that you vacate the room on time (5 minutes to the hour) and arrive no earlier than 5 minutes to the hour, to avoid unnecessary traffic.

  • The therapy rooms are thoroughly cleaned on a daily basis with anti-bac wipes. 

  • We ask that you cancel your sessions immediately and not use our service if you start to feel unwell with a mild fever or persistent cough.

We want all of you to feel comfortable and safe while using our therapy rooms. Please do get in touch at info@hovecounsellingandpsychotherapy.co.uk if you would like to discuss the safety measures further.